Using Imaging to SELL Not Just Identify

I always look forward to monitoring stations. When you hit the road and spend a few days immersed in a market or even just breaking down a station with an on-line monitor the area that seems to fall short is in the imaging.

All too often we work hard at just keeping it short - so it says nothing and just repeats the calls, name/frequency, and maybe some positioning.

We also tend to make such grand positioning statements. THE best rock!!, All the Hits not just some of them, Today's Hit Music, -- we throw around statements like these and expect the audience to believe them and embrace them mostly because we make sure to say them 14 times every hour.

Of course there is also the BIG production packed with sound effects, movie drops, TV clips, Music hooks, and anything else we can find to layer into the 10 second sweeper. Often these are so packed you can only hear the copy in a production room with the processing set 'just right'.

When you actually break down the message much of the time it's about recycling personalities, selling feature shows, hyping contests, promoting events, and selling that we have more music than others. It's ok to push all these important parts of the station, but does it really SELL THE STATION? Does this really build up any images in the audience's head? Or does it just try and push them around the dayparts? If it's not recycling it's usually making claims that set off the BS meter in much of the audience as quickly as humanly possible.

Think of it like a billboard for a minute. A billboard that just says McDonalds Next Exit will make the sale if I'm hungry on I-75. But, a billboard with a clever phrase or an eye catching picture that leaves a lasting image about McDonalds even if I'm not hungry goes a much longer way to building McDonalds into a real brand.

We don't just need listeners right now. We need them to have great images and feelings for our brand as much as possible to win. You won't get those great images if you don't project them on the air.

The best way is to think in campaigns. Brand building advertising works in series of well crafted messages that communicate the facets of the brand with a creative presentation that catches your ears and eyes. If you approach your imaging this way - with a clear message in mind and stick with it you will be building a real brand.

Now that's worth putting between the songs.

The Old Fashioned Consultant Sell

As radio really came of age in the 80s one of the keys many sales teams used was 'the Consultant Sell.' The concept was built around the sales people taking more of a role as a marketing advisor than just being a person who sold 60 second spots. Learn as much as you can about the business you are selling to and apply all your marketing knowledge and resources to help them make a name for themselves or ring the cash register. The goal was to become their trusted advisor, on the inside of their marketing plans which would obviously mean more sales for you and the station.

It was really a great idea and when it was well done by a sales person it did move the needle on the sales budget and also worked well for many clients who now had a trusted advisor at a media outlet that reached the whole market at a reasonable cost.

We don't hear much about the 'Consultant Sell' anymore. In fact you don't hear much about this style of selling in any industry anymore. One would think that this is a basic building block of selling anything - learning as much about your customer as possible and then try to fill their needs. The sales person who could fill this role should be in the drivers seat.

I see a couple of reasons the Consultant Sell could have fallen off in Radio:

1. Too many Corporate mandates. Who has time to hang with the local Auto Supply store or Insurance Agent to find ways to help them build their business. You have 2 sales meetings, a mandated call sheet, a budget session, 5 spots to write/produce and 3 pitch presentations due today.
2. Not much support. When you have to do all the research, presentations, write your spots, and work with an overstressed promotion department you have to wonder what resources you really have to offer as a marketing consultant to the local business person.

While these reasons may be factors at some stations I suspect the real reason the Consultant Sell isn't used is because it doesn't work anymore. In today's world anyone who can use Google can network on their own to find out all about new marketing techniques and theories. They can stop in on any number of web sites to learn how to use databases, the web, viral video, search engines, ebay, and many more options.

No doubt the web has replaced the sales person in many industries as an expert on their wares. Here in radio we do still have the sales teams - but do they have a role in today's world to relate to the business owners and potential advertisers? Maybe it's time to take the old idea and rebuild it for the New Realities of the digital and new media world.

Product Priorities

Even though Summer officially begins this weekend and vacations are in the air this is the time for every manager to take a look ahead at the Fall. A year ago we really hit wall in the Fall with the economic downturn becoming a nose dive and for most any plans or priorities were tossed overboard for survival. Hopefully the 'storm' has passed and while it has left some damage to the products to repair this Fall you should be able to start looking at rebuilding the product and at least setting some priorities besides cutting everything you could.

So where do you start?

While the specific needs of your station or group of stations are no doubt unique there are some common areas that I bet everyone can look at as starting points to rebuilding the products. Here are 5 areas I bet would be on your list:

1. Get an Honest Evaluation: What shape is your product in? Have you lost key people that are affecting the quality? How are your ratings holding up? Has the competition made any progress or have YOU made any progress during the last year riding the storm out
2. What training and coaching does your product team need as their roles have probably shifted and their time constraints are larger than they were a year ago. Is one of your PDs now handling more stations in the cluster? Are you doing a lot more with fewer staffers and wonder how can they get help to cover all their work and still do a good job?
3. Production and Imaging: This is a crucial department to not only the product but also to sales and clients. Getting good messages on the air for clients to move product with is the lifeblood and I bet many of you cut back this department. It's also the place where the messages and images for the stations are built. Rebuilding this department could be the fastest return on your investment in the building.
4. Promotions: Another spot where many cluster had to cut back on. Just like production and imaging this is another spot where clients interact and use the product to move goods and services. It's also a place where a lot of the images for the product are built. Getting it back in shape can return on the investment.
5. Research: What does the audience think of your product now? How damaging was it to trim out that Mid-day person? Did the promotion cutbacks matter? How about the competition - did they advance? Has their music preferences shifted? Are their feelings about radio as dire as we've been lead to believe? We have lots of questions on the product side and while some of them are not worth answering with a tight budget others are crucial. Many stations have gone years without much perceptual research - it's probably time to get much closer to the audience.
6. The Web: The web and new media have advanced. In the last year satellite radio has faded and the Ipod has become rather common place - no longer the newest gadget in the bag. Now it's the cell phone and the smart phone - using apps and streaming stations into these devices is the new hot gadget. We also have new smaller computers (the Net Book) and more and more wifi in the world. Between the smart phones and the more wifi world the audience is getting closer to a fully plugged in and portable communication experience. While terrestrial radio has let much of the past web/new media world pass it by this is our opportunity to jump in. No it won't return on the investment now, but in 2-3 years those who move on the options here can expand their distribution to the new media. Remember all the years AM wished it could become FM? Here there is no tower-transmitter-modulation system to limit the conversion. Get out that and stake your claim and build it.

There are plenty of opportunities as the economy improves and business gets back to growing instead of just surviving. This summer is the time to assess the situation and build your plans to get moving this Fall and into 2010.

Arbitron Re-Issues PPM Data in NEW YORK!

With all the controversy over PPM in New York it's no doubt very unfortunate for Arbitron that it has to re-issue the reports dating back to last year because of a 'clerical error' in the population estimates.   Here is the quote from the news stories 

“our review also found that the transposition, which occurred during preparation of for October 2008 report processing, appears to have affected New York audience estimates for the Holiday 2008 through March 2009 report sufficiently to warrant the issuance of revised audience estimates”

Wow the BIGGEST MARKET in the country with the FCC now evaluating PPM and all the investigation into the service that Arbitron (and our industry) is counting on to lead our audience measurement into the digital (web metric) world and it's being recalled because 'they entered the wrong population data'?  

If it happened in NYC you have to wonder about that report in Madison WI or the report in Evansville IN where they don't have this kind of pressure or this many 'eyes' peering over the data with a fine tooth comb.  

When you look at the data make sure that you look at the population estimates and track them from book to book.  Also look at the sample and track that every book.   In the Arbitrends reports you can pull down a sample report from the menu bar at the top and in Max you can see the data in each report.  Don't just assume its OK - look at it carefully.   No doubt you will see lots of weighting going on in Male Demos all the way from 18-45 and you will also see females weighted from 18-34 in most reports.  But also look at the population data and if you wonder about that the gov't census web site will also have population data - but it may be hard to translate it to the Arbitron market definition.  

Let's hope this error passes and Arbitron, with all it's transitions in personnel and cost cuts, can watch their world.   

Wow Cell Phone Households - Big JUMP

The Center for Disease Control has released a preview of their bi-annual study on Cell Phone Households from the last 1/2 of 2008.   Of course it grew again and now over 20% of the households in the country have no land line.  Another 14.5% take almost all of their calls on the cell phone despite having a land line.  

That's nearly 35% of the country and if you break it down by demos and over the last 6 years it's a pretty amazing graph: 

In 18-34s is around 40% - nearly half and at the rate it is growing it will probably hit 50% of this demo before 09 ends.   Even when you move to the 45+ cells it's around 15%.  

Keep in mind that this study was from last year and with the recession hitting so hard as the year wrapped up no doubt the growth of Cell Phone Only households will pick up even more.  Cutting out the 20 or 30 bucks a month to the land line is really pretty painless - gee now I can add the data package and not even notice it.  

Aside from the trends in the audience here we also have to realize that this greatly affects our ability to have somewhat accurate audience ratings and research.  Connecting with Cell Phones for research is very hard or impossible as we all know seeing the shrinking samples in our audience research.   We also have to look at the audience research we do in music tests and perceptual studies.  If they are based on telephone samples they are missing at least 20% and probably closer to 40% of the population and in the younger demos it's over 50%.  

If you look at the early snippets from the study you can see that the cell phone only world is different on many levels.  We'll see more in a few weeks when the whole study is released.  You can read the preview here. 

A Current Music Slump??

As we approach the Summer we usually hit the meat of the new songs  for the year in Rock.  Traditionally there is very little action in November, December and January with signs of life in February and by May we are looking at lots of options and usually there are a few real standouts building to the peak in August to October.   

2008 was a banner year when you look at the year end charts.   Especially on the Active Rock charts. 

On the Center Rock stage we had a long list of fairly established bands and a few new comers.  In the top 40 on the year end list you can see Seether, Theory of a Deadman, Buckcherry, Hinder, Finger 11, Nickleback, Saving Abel, Stained and more.  

On the Harder Rock side Disturbed, Slipknot, Korn, Drowning Pool and others kept the hard core's attention.  

On the 'Heritage' stage Metallica, AC/DC, Guns and Roses, Motley Crue, 3 Doors Down, Apocalyptica and Sixx AM came on with some strong songs or at least releases that the audience seemed eager to hear at first.   

So far this year the picking's been a bit dry.  The big news is the new Green Day which may be our only ace in the hand.  Papa Roach came out late in 08 and is still fairly fresh.  Pretty much the rest of the top 20 chart as May gets underway is filled with:  

• Leftovers from the Big Releases from last year.
• Songs that just won't go away even though they have been around 8 months or more. 
• Songs from big artists that just are not testing or causing much excitement (Pearl Jam/U2)
• Brand New artists we really don't know much about yet, Red - Cavo, All That Remains, etc. 

Looking over the Alternative charts the story might be a little better with the breakthrough of the Kings of Leon, the return of Silversun Pickups, and Anberlin but a lot of the rest overlaps with the Active Rock charts and suffers from the same issues mentioned above.   

Should we be looking at playing less currents?  It might be worth the debate when you look at what is out there right now.  It could be that all the issues in the record label side have put us in a bit of a drought.   This could very well be a Summer that is more focused on CHR Pop and Urban tracks with not a ton of effort for Rock.  

It might be time to review your clocks and turnovers so you don't get caught with a set up that's too dependent on strong currents - there may not be enough real 'hits' here to pick from.  

Your library and older recurrent cards may be worth more in your music poker hand than those current aces.  

Are You Ready For Summer?

After a tough winter on many levels we are finally seeing the signs of Summer in the Northern Half of the Country and it's time to get your station ready.   Often we seem to push Summer off in radio programming.  The Summer book (if you have one) is usually not that important for business and the staff is usually taking vacations and laying back.  

But, Summer is one of the most important times for the audience and entertainment.  Radio has a real chance to shine as TV largely shuts down and our mobile medium has the advantage of being able to move with the audience.  As they spend more time outside radio goes with them to the patio, the car, out in the community and even to the beach/pool.  This is a time to hustle if you want to build your audience for the Fall.  

Here's a quick checklist of areas you can focus on to make your station shine in the Summer:   

• Festivals and Community Events: Every area has their events of Summer and your station needs to be center stage at as many of them as possible.  Don't just show up with the vehicle - make it an on air event somehow.  If you look into any event surly there is something you can really get behind.  It could be as simple as a dunk tank with local celebs at the local fair, or maybe a raft race at a water fest, setting the fireworks to music, or a rib cook off at the food fair.  Twist it and make it unique and you can be the star of the event, but you have to plan ahead to win.   
• Concerts: There are a lot more of them in Summer and it's time to look at your presence and involvement with the bigger shows.  
• Music: There is more new music available throughout Summer.  Are you clocks and systems up to to the task of introducing more new songs - this can be exciting if the artists are big.  You also usually have a few new artists pop up every Summer - are your systems ready to see them bloom?   If you are more library driven (and even if you are not look at your library) consider that Summer means FRESH to the audience.  The Heat brings a different tempo to them also.  Is your music up and hot?  Or dull and boring?  
• Think Mobile:  The audience moves around more in the Summer.  They spend more time in their cars, get out on the weekends, and get outdoors a lot more.  Is your team working this reality into their content, is the energy of the station matching the energy in the audience, and are you working in your imaging and presence to be with them as the get out?   
• Services:  Weather and Traffic take on a whole new world in Summer.  It's more likely that the real issues in both shift from Mornings to Afternoon.   In the Winter we get snows and school closings and many of the issues revolve around Morning Drive.  In the Summer it's thunderstorms and a bit lower traffic in Mornings.  For a lot of the service info this changes the whole game - are you ready.   Also do you have a full plan for tornadoes, severe thunderstorms and other disasters.  They are different in Summer - storms can pop up anywhere in Summer, for big snows we usually have some idea what's coming a day or more ahead.   
• Sports:  It's moved outside and now the audience is more likely to be playing more sports also.  
• Brighten the Station:  Enjoy the Sun and have more Fun with the audience.  Make the station sound bright and hot every day.  

Summer is special - make sure your station is special this Summer.  It will pay off in the Fall. 

The State Of Classic Rock

Classic Rock started around 25 years ago as one of the first sub folders of the origional AOR/Rock formats of the 70s.  When you go back to the 80s most rock outlets had pretty much the same approach of 40% currents and 60% older songs dating back to the late 60s.  

As Classic Rock began to spread many AOR/Rock outlets became pretty defensive on the library side of their music mix.  It was a period when AOR was moving from it's dominance of 18-24s to having enough 25-40 year old listeners to start winning the all important 25-54 demo.   Of course a format that targeted just the 25-40s at the time was not just a threat to the 12 plus braging rights - this was danger to the bottom line in the sales department.  Many a GM and Owner issued the command to either join the format now or be prepared to win when it comes.  

By the time we hit the 90s rock radio had undergone a complete transition.  Now there were 4 emerging formats (Alternative, Active Rock, Classic Rock and the AOR/Rock as well as a few scattered Adult Alternatives).  In many ways the Classic Rock format was the golden one with strong 25-54 shares and the easiest for the sales deparment to work with for clients.   

But, where does it stand now?  When you look at the music mix most Classic Rock stations focus on rock titles from 1967 to 1988.  The average year is 1978 to maybe 1980 - 30 years ago.  If you were in High School in 1979 you are now 45 to 48 years old in the last phase of the 25-54 demo.  This group made up 2/3rds or more of the 25-54 demo in the 90s and now it's around a 1/3rd.   

A decade ago we saw the same situation with the Oldies stations.  While many had consistent strong 12+ ranks they had fallen too far down in 25-54s as their audience aged.  The format moved from being mostly a 50s and 60s world to a whole new era balance.   

The make over for Oldies in most cases forced a whole new position and often a name change.  The word 'oldies' meant Elvis to the late 60s to the audience and had to completely evolve.  Still the former oldies stations are still challenged in 25-54 and their audience is still aging out of the key demo.   They have put a finger in the dike, but the dam is still cracking. 

Classic Rock faces the same challenges.   For most of the audience the format IS the 70s and 80s.  When you try to move beyond Guns and Roses in the late 80s it's tough to convince the P1 audience that this is also Classic Rock.  

While there are still good 25-40 shares for many Classic Rockers and we even see good 18-24s once in a while when you get a few in the sample that like to play in mom and dad's record collection the days are numbered.   As you break out 25-34s and 35-44s you can see the down trends although they are often offset by the strength of 45-54s.  

How will Classic Rock evolve it's music mix to maintain it's 25-54 strength?  It's a big question and D-Day is fast approaching.